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We
recognise that both we and our customers have everything to gain if we look
after your best interests and treat you fairly in all aspects of our dealings
with you. Our
commitment to you We will: ·
provide you
with clear information about the products and services we offer, including fees
and charges ·
ascertain your
individual needs, preferences and circumstances before recommending a mortgage ·
only recommend
a mortgage that we consider suitable for you and that you can afford – and
always the most suitable from the available options ·
not recommend a
mortgage if we can’t find one we consider suitable ·
encourage you
to ask if there’s something you don’t understand ·
give you access
to a formal complaints procedure should you become unhappy with our service How
you can help us To
help us give you the most appropriate advice, we will ask you to: ·
tell us as much
as possible about your income and outgoings, to enable us to properly assess how
much you can afford ·
let us know
about changes that might affect your ability to repay a mortgage ·
let us know if
there is any aspect of our service, or of a product we have discussed or
recommended that you don’t understand ·
tell us if you
think there are ways we can improve our service
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Home ~ Purchase ~ Remortgage ~ Conveyancing ~Mortgage Application Process ~ Why Express Funding? ~ Protection ~ Treating Customers Fairly ~ Commercial ~ Legal Express Funding Ltd is Authorised and Regulated by the
Financial Services Authority for residential mortgages, general insurance and
pure protection insurance. Our FSA register number is 475157. Some products,
such as Buy to Let and Commercial Mortgages, are not regulated by the FSA. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. |
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At
Express Funding, we are committed to offering our customers the highest possible
standards of service.